Hotel Policies & Guest Information

Where is the hotel located?
68-1400 Mauna Lani Drive, Kohala Coast, HI 96743
What is the hotel phone number and email?
Resort Phone: 808.885.6622
Can I text the hotel?
Once guests check in, they are welcomed to communicate via our SMS Text: 808.731.1602
What time is checkin and checkout at the hotel?
Check in is at 3:00 PM and check out is at 12:00 PM. local time.
Is there a late check-out fee?
Late check out is subject to availability and upon request. Late check out fees apply beginning at 2pm and is based on availability. In order to secure a confirmed late check out after 6pm we require the purchase of the additional night.
Total rooms
333
Total suites, residences estates
36 suites, 5 residences, 1 estate
Total meeting rooms
More than 20,000 square feet of total meeting space
Smoking
Mauna Lani is a non-smoking property, indoor and outdoor. We kindly ask you to use our smoking area adjacent to the parking lot, should you need to.
Cancellation Policy
Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance please contact the hotel directly.

Is there anything new or noteworthy about renovations?
No, there are no upcoming renovations.
Seasonal Closures
No, Mauna Lani does not have seasonal closures.
Puis-je dîner n'importe où dans le complexe ?
Oui, les clients sont autorisés à dîner n'importe où dans l'établissement.

Votre établissement facture-t-il des frais de séjour ?
Oui, des frais de séjour sont facturés.
How much is the Resort Fee per room?
The resort fee is $60 per room per night.
Les frais de séjour sont-ils un montant fixe par chambre ?
Oui, les frais de séjour sont un montant fixe.
Les frais de séjour varient-ils selon la saison ?
Non, les frais de séjour ne varient pas selon la saison.
What items are included in the Resort Fee?
Daily yoga
Snorkel gear rentals
Stand up paddleboard rentals
Golf club rentals at the Wikiwiki Course and driving range
Use of Wikiwiki Course and driving range
Tennis and pickleball equipment rentals
Use of tennis and pickleball courts
Use of bicycles
24-hour access to pool and fitness center
Living Culture activities
Holoholo Kids Crew activities
Shuttle service within the Mauna Lani Resort Area
High-speed internet
In-room coffee, tea and water

Does your property charge any wellness/spa fees?
Yes, there is a 22% service charge on all spa services.
How is the fee distributed?
The spa service charge is distributed 100% to, and divided among, spa team members. Any additional gratuity provided is distributed 100% to your practitioner.

Can the hotel pick me up?
Our Pre-Arrival team can arrange private transportation. For inquiries and bookings, please contact [email protected] with your flight information.
How far is the hotel from the airport?
Mauna Lani is located 25 – 30 minutes North of Kona International Airport (KOA).
Does your resort offer a shuttle service?
Mauna Lani does not offer a shuttle service. However, private transportation can be arranged upon request.
What are the costs for a private transportation from KOA?
Standard taxi (minivan): $139 (gratuity not included)
SUV: $265 (gratuity included)
Tesla: $263 (gratuity included)
Sprinter 11- to 15-passenger van: $353 (gratuity included)
Is there a parking fee?
Yes, there is a nightly parking fee of $40 for resort guests. The parking fee for outside guests is $45.

Quelle devise est acceptée ?
La devise acceptée est le dollar américain.
What are the accepted payment options?
American Express, Discover, MasterCard and Visa. Dining outlets operate cashless.

Does Mauna Lani allow service animals?
Yes, Mauna Lani allows service dogs. Please note that dogs must remain on a leash when on resort grounds.
What is the pet fee?
For deep cleaning purposes, Mauna Lani charges $250 per dog.
Does Mauna Lani offer pet amenities and services?
Yes. Pet amenities and services include dog beds in addition to food and water bowls.

Do you have laundry and dry cleaning facilities?
Laundry is available on-site.
How do I get my clothes pressed?
This can be coordinated with the housekeeping team.
Avez-vous un service des objets trouvés ?
Oui, nous avons un service des objets trouvés. Veuillez contacter la réception si vous avez des questions.
En quoi consiste votre service de préparation à la nuit ?
Le service de préparation à la nuit comprend la préparation de la chambre pour la soirée et la préparation de la salle de bains pour le matin. La chambre et la salle de bains sont rafraîchies dans le cadre de ce service, tandis que des équipements supplémentaires sont placés dans la chambre.
À quelle fréquence le ménage est-il effectué ?
Le ménage est effectué deux fois par jour, le matin et le soir, sauf demande contraire.
Y a-t-il des frais pour la blanchisserie ?
Les services de blanchisserie sont facturés individuellement.
Heure de ramassage et heure de fin du service de blanchisserie ?
Cela varie en fonction des besoins des clients.

Avez-vous des résidences à vendre ici ?
Non, il n'y a pas de résidences disponibles à la vente.

Do you have babysitting/child care available?
Yes, our concierge can assist with any child care services.
Avez-vous un menu enfant ?
Oui, un menu enfant est disponible dans tous les restaurants et pour les repas en chambre.
Do you have a Kids Club?
Yes, we have the complimentary Holoholo Kids Crew for children ages 5-12. Due to limited capacity, reservations are recommended by emailing [email protected] or calling 855.550.5008. Please note, due to required staffing ratios by the State of Hawaii, all Holoholo Kids Crew cancellations within 48 hours and No Shows will result in a $100 cancellation fee.
Avez-vous des lits bébé ?
Oui, des lits bébé sont disponibles sur demande.
Avez-vous des chaises hautes ?
Oui, une chaise haute est disponible sur demande.
Do you provide custom itineraries?
Yes, our concierge can provide a custom itinerary.
Y a-t-il un âge minimum requis pour les clients ?
Non, les clients de tous âges sont les bienvenus.

Pool Available
Yes, the pool is open from sunrise to sunset.
Spa on Site
Yes, there is a spa on-site. Open daily from 10Am – 5PM. We offer a true farm-to-spa experience
Fitness Center on Site
Yes, there is a fitness center on-site.
Tennis Information
Yes, there is tennis court on-site
Golf Information
Play on Hawaii’s finest golf courses.
Other Wellness
Kainalu Sports

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Hotel Policies & Guest Information | Mauna Lani